Identify the rail and the name on the lift
The single curved rail is a useful clue, but a label or original document is the best way to confirm Freecurve. Handicare’s history also explains the change from Freelift branding to Handicare; include any older name shown on your lift.
For a fault enquiry, show the rail route and the point where the problem happens. For removal, include the ends of the rail and any intermediate landing rather than just photographing the seat.
Tell us about the seat and any assistance features
Handicare lists Classic, Elegance and Alliance seats for the Freecurve. Options vary by seat and installation, including powered turning, a powered footplate and Active Seat assistance for sitting down or standing up.
If a seat function has changed, describe that movement specifically. A chair that travels normally but no longer gives its usual assistance when getting on or off needs a different description from one that will not travel.
Include the rail end near a doorway
The Freecurve can have a powered hinged rail to clear a doorway. Handicare also describes a drop-nose track arrangement on some seat configurations. Include a photo of the lower rail end so we can see the fitted arrangement.
Send the serial details, any display message or alert, the approximate age and the service history. We work on many brands; the proposed repair or other work must be confirmed for the actual installation. Do not force a hinge or open the lift to investigate it.
A useful starting point
Tell us what you have, and what has changed.
We work on many stairlift brands. The exact model, installation and fault matter, so send a few details to confirm the options and any parts needed.
- The model name and serial number, if you can read the label safely.
- What happens when you try to use the lift, including any displayed code or sound.
- Your county, and whether you need a repair, service, removal or replacement.
If the lift is not working normally, avoid using it until you have advice. Do not bypass a safety device or open the lift to investigate.
Send your model detailsCommon questions
Questions about the Handicare Freecurve
Does a Freelift badge mean it is not a Handicare Freecurve?
Handicare’s history records the change from Freelift to Handicare and names Freecurve in that range. An older badge is useful evidence, but send the model and serial details as well; it does not establish every older Freelift model as the same lift.
Does every Freecurve have Active Seat assistance?
No. Active Seat is an option, not a feature to assume on every Freecurve. Say which seat is fitted and whether yours normally helps with sitting down or standing up when describing an issue.
Manufacturer information
These references support the model information above. Features and documentation can vary by version and installation.
- Handicare: Freecurve, seat choices and options
- Handicare: Freelift history
- Handicare: single-rail and twin-rail curved ranges
Guide updated .