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FAQ2018-11-17T02:55:10+00:00

Frequently Asked Questions

Please feel free to browse through our collection of frequently asked questions below. If you prefer you are also welcome to get in touch with any questions you have and we would be delighted to answer them.

Is there a guarantee on replacement batteries?2018-09-22T01:36:24+01:00

Yes, there is a 1 year guarantee on all replacement stairlift batteries. Batteries should last anywhere from 2-3 years and if they fail within their first year we will replace them free of charge at no cost to you. Terms and conditions apply in relation to misuse or not following recommended stairlift manufacturer guidelines.

What if I need batteries for my stairlift?2018-11-20T00:20:17+00:00

As part of your annual stairlift service we will test the batteries to ensure they are in proper working order. Stairlift batteries generally last on average of 2-3 years and if they are in need of replacement then these will be provided free of charge included in the stairlift service price. This is assuming that your stairlift uses the standard common type batteries 90% of brands use.

How often should I service my stairlift?2018-09-22T01:18:36+01:00

A stairlift should generally be serviced every 12 months by a competent stairlift engineer. If you have a new stairlift we’d recommend you contact your existing installer as it may be required they service it as part of your guarantee.

However if the stairlift is used in a nursing home or a high use environment we’d recommend servicing your stairlift every 6 months.

Where do you call out to?2018-11-17T03:00:54+00:00

We call out nationwide throughout Ireland.

How long does a battery replacement take?2018-09-22T00:43:31+01:00

Generally a battery replacement for your stairlift will take no longer than 30-45 minutes from start to finish.

How much does stairlift batteries cost?2018-11-20T00:34:33+00:00

90% of stairlifts out there use the same batteries and our prices are fairly standardized to accommodate that end of the market. We can also get specialised types on request.

Our prices can vary depending on type of batteries and distance from our base, so please feel free to Contact Us for a quote or call 087 341 9711

What if you discover an issue during the service?2018-11-17T03:05:39+00:00

If we discover an issue during the service we will advise you of your options. One of the reasons to get a service is to also check to see if there’s any underlying or unnoticed issues that could deteriorate further. We will also credit the first €35 worth of parts required as part of our stairlift servicing promise.

What’s involved in a stairlift service?2018-10-06T01:10:04+01:00

Every time we carry out a stairlift service, we go through the following items:

  • Checking of all nuts, bolts and screws that attach to shrouds, chassis and brackets that retain the stairlift rail.
  • Full cycle load testing of the main stairlift batteries to ensure they are in proper working order with the option of getting replacements if needed.
  • Inspection and testing of any wiring and switches on the stairlift, triggering of safety sensors to test operation where appropriate.
  • Test and inspection of the main drive motor (pinion) and the teeth (racking) of the stairlift rail.
  • Full top to bottom damage check to ensure there’s no dangers or potential future issues.
How long does it take to service a stairlift?2018-09-22T00:06:21+01:00

Generally it won’t take longer than 1 hour to fully service your stairlift.

How much does a stairlift service cost?2018-11-20T00:34:53+00:00

For servicing our prices can vary depending on type of stairlift and distance from our base, so please feel free to Contact Us for a quote or call 087 341 9711

As a bonus and cost effective measure for our customers, we can also offer one of the two following options on all servicing visits:

  • If you require any parts during the service, for example safety switch, remote control etc – we will credit the first €35 worth of parts free of charge.
  • If your stairlift batteries are in need of replacement then we will then provide new ones completely free as part of the service. (assuming they are the standard gel type batteries most brands use)

 

What if my stairlift is too old to repair?2018-09-22T00:19:13+01:00

If your stairlift is too old to repair and parts are extremely difficult or non existent and can’t be sourced, then we would recommend a replacement new or used stairlift.

How much do you charge for repairs?2018-11-20T00:35:18+00:00

As it’s hard to estimate the cost of a repair, prices can vary depending on the repair diagnosis and location we have to call out to, so please feel free to Contact Us for a quote or call 087 341 9711

During each repair we would generally give the stairlift a full service to ensure it’s in full safe working order. There is no extra charge for the time needed to carry out a full service.

 

How long does it take to repair a stairlift?2018-09-22T00:28:18+01:00

If we have parts in stock for the stairlift you own, we can normally have you back up and running within a few hours. Sometimes we may not have the parts you require so we’ll attempt to source them locally but other occasions might require ordering from the UK or other countries.

What’s the most common issues with stairlifts?2018-09-10T13:04:02+01:00

Normally the most usual issues with stairlifts can be batteries, but other than that some other issues can be wiring or mechanical related such as microswitches, PCB boards and motors.

If you have any additional questions or would like to know more then please feel free to Contact Us.

We’ve Got You Covered For Stair Lift Repair

Solutions For All Brands Of Stairlifts

  • Acorn, Brooks, Bison, Freelift

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Stairlift Repair Covering All Of Ireland:

  • Dublin, Kildare, Wicklow, Louth, Wexford, Carlow, Kilkenny, Meath, Laois, Offaly, Limerick, Waterford, Cork, Galway etc.

  • Covering All Counties Nationwide!

Solutions For All Brands Of Stairlifts

  • Acorn, Brooks, Bison, Freelift

  • Handicare, Minnivator, Meditek,

  • Platinum, Stannah, Thyssen, Otto

  • And much more!

Stairlift Repair Covering All Of Ireland

  • Dublin, Kildare, Wicklow, Louth, Wexford, Carlow, Kilkenny, Meath, Laois, Offaly, Limerick, Waterford, Cork, Galway etc.

  • Covering All Counties Nationwide!

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If you prefer to have a chat with us then you can call today us on 087 341 9711.